Terms and Conditions for Removal Van Kennington
These Terms and Conditions apply to all bookings, quotations, and services supplied by Removal Van Kennington for domestic, commercial, and mixed-use removals. By instructing our team, the customer agrees that these terms form part of the contract between the customer and the service provider. Please read them carefully before confirming a booking. References to we, us, and our mean the removal service provider, and references to you and your mean the customer or the person arranging the service.
These terms are designed to set out the main rules governing Kennington removal van services, including the booking process, payments, cancellations, liability, and compliance with waste regulations. They are intended to be clear and fair, while protecting both parties from misunderstandings. If any specific written quotation, order confirmation, or service note conflicts with these terms, the written document will take priority to the extent of that conflict.
Nothing in these Terms and Conditions affects your statutory rights under UK law. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. The headings in this document are included for convenience only and do not alter the meaning of the terms. In these terms, the term removal van service in Kennington includes loading, transport, unloading, and associated handling services agreed in advance.
Booking Process
A booking is only confirmed once we have received the necessary details and issued a confirmation by email, message, or other written format. A booking request does not guarantee availability. We may require information about the collection address, delivery address, property access, inventory, parking conditions, floor levels, lift access, special items, and any additional service requirements before confirming the job. Accurate information is essential, as it enables us to allocate the correct vehicle, crew size, and timing.
The customer is responsible for ensuring that all details provided at the time of booking are complete and correct. If the information changes, including the volume of goods, access limitations, or the presence of fragile, heavy, or specialist items, you must notify us as soon as possible. Where changes affect the time, labour, or equipment required, we may revise the quotation or booking terms. A Removal Van Kennington booking may be cancelled or rescheduled by us if the conditions at the property differ materially from the information supplied.
Service Scope and Customer Responsibilities
We will perform only the services agreed at booking or subsequently confirmed in writing. Unless expressly included, our service does not cover dismantling furniture, reconnecting appliances, packing, unpacking, or moving items that are unsafe or prohibited. You must ensure that items are ready for transport, safely packaged where appropriate, and accessible for loading at the agreed time. Any delay caused by missing keys, poor access, unsafe parking, incomplete packing, or unavailable occupants may be charged as waiting time or an additional attendance fee.
Where a service includes multiple collection or delivery points, the order of stops, expected timings, and any restrictions must be agreed in advance. We will use reasonable care to deliver within the planned schedule, but times are estimates rather than guarantees unless a fixed time service has been expressly agreed in writing. For any removal van in Kennington booking, we may refuse to carry out work if the requested task would be unlawful, unsafe, or beyond the capacity of the vehicle or crew assigned.
Payments
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due upon completion of the service, before unloading is finalised, or by the deadline specified on the invoice. We may request a deposit or advance payment to secure a booking, particularly for larger moves, weekend work, urgent requests, or where specialist transport is required. A deposit is usually non-refundable except where we cancel the booking or agree otherwise in writing.
Prices may be quoted as fixed fees or as hourly rates. A fixed fee applies only to the scope and assumptions stated in the quotation. If the move takes longer or requires extra labour because the customer supplied incomplete information, requested additional tasks, or failed to provide access, we may charge a reasonable supplementary fee. Hourly work is billed in accordance with the time spent on site or otherwise recorded by our team, rounded in the manner stated in the quotation. Additional charges may apply for congestion, parking, tolls, waiting time, storage, difficult access, disposal, or handling special items.
Unless expressly stated, all prices are exclusive of VAT where VAT is applicable. We accept the payment methods listed in the booking confirmation or invoice. If a payment is reversed, declined, or disputed without valid reason, the customer will remain liable for the outstanding balance and any reasonable recovery costs permitted by law. Late payments may attract interest and reasonable administration charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise to the maximum extent permitted by law.
Cancellations and Rescheduling
You may cancel or reschedule a booking by giving notice in writing. The amount payable, if any, depends on how much notice is provided and whether any non-recoverable costs have already been incurred. If a booking is cancelled with sufficient notice, we may refund some or all of any deposit at our discretion, subject to deductions for costs already reasonably incurred. If the booking is cancelled at short notice or on the day of service, we may charge a cancellation fee to cover lost time, allocated resources, and administration.
We may cancel or postpone a service where the vehicle cannot safely access the property, where weather, traffic, breakdown, staff illness, or events outside our control make attendance impractical, or where the customer fails to meet the agreed conditions. In such cases, we will try to arrange an alternative time. If we cancel for reasons within our control and cannot offer a suitable rescheduled date, any prepaid amount relating to the cancelled service will usually be refunded for the affected portion only. We will not be responsible for consequential losses arising from a cancellation or delay, except where the law requires otherwise.
Customer Delays and No-Access Situations
If our crew arrives at the agreed time and cannot start work because of no access, no one present, an unprepared property, or an inability to load safely, we may treat the booking as delayed, partially performed, or cancelled. Reasonable waiting time may be charged. If we are unable to complete the work because of the customer’s default, we may still charge for the time attended, fuel, and any other directly incurred costs. A Kennington removal van service reserved for a specific time may not be held indefinitely, and alternative arrangements may be necessary.
We are not liable for loss or damage unless caused by our negligence, breach of contract, or other legal fault proven under applicable law. Our liability will be limited to the reasonable repair or replacement value of the affected item, subject to any agreed insurance terms and the exclusions below. You must tell us in writing about any damage or missing items as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. Failure to do so may make it harder to investigate the issue, though it does not remove your statutory rights.
We are not responsible for loss or damage caused by items that were already defective, poorly packed, inadequately protected, or unsuitable for transport. Fragile items, valuables, antiques, artwork, cash, documents, electronics, and sentimental items should be declared in advance and packed according to their nature. Unless specifically accepted in writing, we do not undertake to provide specialist handling for goods requiring climate control, laboratory conditions, or regulated transport. You should keep copies of important documents and remove valuables from transported goods where practical.
We do not accept liability for indirect or consequential losses such as loss of profit, missed appointments, business interruption, emotional distress, or loss arising from delay, except where this exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited. Where items are transported by subcontractors or third parties, we remain responsible only to the extent required by the agreement and applicable law.
Waste Regulations and Disposal
Where our service includes removal of unwanted items, packaging, or waste, the customer must make clear which goods are to be transported, reused, recycled, donated, or disposed of. Waste handling is subject to UK waste law, including the Environmental Protection Act 1990, the Waste Regulations, and any local authority requirements that apply. We will not carry or dispose of anything that is illegal to transport, unsafe, contaminated, or prohibited by regulation.
The customer is responsible for declaring any hazardous, controlled, or specialist waste before the booking is confirmed. This includes, without limitation, chemicals, oils, paints, solvents, batteries, gas cylinders, clinical waste, asbestos-containing materials, sharps, and electrical items requiring special disposal. If such materials are discovered after arrival and were not disclosed, we may refuse to remove them and may charge for wasted attendance if appropriate. Any Removal Van Kennington disposal or clearance work will be carried out only in accordance with the relevant legal obligations and with appropriate records where required.
Ownership, Duty of Care, and Transfer of Waste
Once waste has been handed over for lawful disposal, the customer confirms that they have the right to authorise its removal. We may ask for confirmation that the goods are no longer required and may request a written instruction for any clearance job. We reserve the right to refuse any item that appears unsafe or unsuitable for disposal. If we act as a waste carrier for the purpose of the task, we will do so in line with our legal duty of care, including the use of authorised disposal routes where applicable.
The customer must ensure that no prohibited items are placed in the load unless prior written agreement has been given. We may inspect items to determine whether they can be safely carried or legally transported. If a load contains undeclared hazardous or restricted waste, we may stop work, remove only the lawful items, or terminate the service. Any additional costs caused by improper declaration, re-routing, segregation, or lawful disposal may be charged to the customer. A removal van service must never be used to conceal or unlawfully dump waste.
Insurance and Claims
We may hold insurance appropriate to the services we provide, but insurance terms do not create a separate guarantee that every risk is covered. You are advised to maintain your own insurance for goods in transit, property, and business interruption where relevant. If you believe an item has been damaged, lost, or stolen during our service, you must notify us promptly and provide reasonable evidence, including photographs, descriptions, and any supporting paperwork. We may inspect the item and ask for proof of value, ownership, or condition.
Any claim must be made in good faith and with sufficient detail to allow investigation. Where liability is accepted, compensation will normally be limited to the lesser of the repair cost, replacement cost, or the value of the item at the time of the move, subject to any contractual cap or insurance limit. We may choose to repair, replace, or provide a fair monetary settlement. Claims for items not declared in advance or not reasonably identifiable may be rejected where permitted by law.
Conduct, Safety, and Access
We expect all premises to be reasonably safe and accessible. You must ensure that walkways, entrances, staircases, and loading areas are clear and that any pets, children, or vulnerable persons are kept away from active moving areas. Our crew may refuse to move items that are dangerous, unstable, contaminated, or likely to cause injury. We may also pause or end work if the customer or another person at the premises acts abusively, threatens staff, or creates unsafe conditions. In such circumstances, full or partial charges may still apply.
Our team may, where necessary, move items by the most practical route, including stairways, lifts, driveways, or communal areas, but only where doing so is safe and lawful. We may decline to move particularly large, heavy, or awkward items if they cannot be handled without unreasonable risk. The customer should obtain any required permissions for access, parking, or use of shared spaces. Any fines, penalties, or enforcement actions arising from incorrect parking permissions or restricted access arranged by the customer remain the customer’s responsibility unless caused by our own fault.
We may rely on information and instructions provided by the customer or their authorised representative. If the person giving instructions is not the owner of the goods, they must have authority to agree to these terms. The customer warrants that they are entitled to arrange the move or clearance and that the goods are not subject to seizure, dispute, or legal restriction unless disclosed in writing before the service begins.
Force Majeure and Governing Law
We will not be liable for failure or delay caused by events beyond our reasonable control, including extreme weather, road closures, traffic incidents, fire, flood, industrial action, government restrictions, public emergencies, mechanical breakdown not caused by our negligence, or other force majeure events. If such an event affects the booking, we may suspend the service, reschedule, or cancel it without liability for indirect losses. Any refund or charge adjustment will be limited to the extent required by law and by the work actually completed.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer rights or alternative forum required by law. If you are entering into the contract as a consumer, nothing in this clause removes protections available to you under applicable consumer legislation. These terms are intended to be interpreted consistently with the Consumer Rights Act 2015 and other relevant UK law.
By proceeding with a booking for Removal Van Kennington, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not confirm the booking or allow the service to begin. These terms represent the standard operating conditions for our Kennington removal van services and are designed to provide a clear basis for a professional, lawful, and efficient moving arrangement.