Removal Van Kennington Privacy Policy
This Privacy Policy explains how Removal Van Kennington collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Removal Van Kennington customers and individuals who enquire about, use, or are involved in the provision of our moving and related services in our operating area, whether contact is made in person, by phone, or online.
Data Controller
Removal Van Kennington is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing and managing our removal and related services. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, collection and delivery addresses, contact address, and other contact details necessary to manage your booking and communicate with you.
Booking and service information such as dates and times of your move, access information for properties, details about items to be moved, any special handling requirements, and instructions you give us relating to the service.
Communication records such as information included in messages, calls, or other correspondence relating to enquiries, quotations, bookings, complaints, feedback, and general questions.
Payment-related information such as payment status, method of payment used and basic billing records. We do not store full card details or other sensitive payment data where payments are processed by a third-party payment provider acting as a processor.
Technical and usage information such as limited information that may be collected when you interact with our online services, including basic device or browser details and information required to keep our website secure and functioning properly, where applicable.
How We Collect Your Data
We collect personal data directly from you when you request a quotation, make a booking, contact us with an enquiry, provide instructions for a job, or communicate with us during or after the provision of services.
We may also receive personal data about you indirectly in limited circumstances, for example when another individual books a service on your behalf and provides your contact or address details or when property access or contact information is provided by an estate agent, landlord, or similar third party involved in the move.
Lawful Bases for Processing
We process personal data only when we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process personal data that is necessary to provide quotations, accept bookings, deliver our removal services, handle payments, and manage related customer service and communication. Without this information, we may not be able to enter into or perform a contract with you.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, maintaining business records, responding to enquiries, training staff, and ensuring the security of our operations.
Legal obligations: We process certain personal data to comply with applicable legal and regulatory requirements, such as tax, accounting, and insurance obligations, and to respond to lawful requests from public authorities.
Consent: In limited situations, we may rely on your consent, for example for certain types of optional communications. Where consent is used as the lawful basis, you may withdraw your consent at any time.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide quotations and manage bookings, including assessing your requirements, preparing quotations, confirming bookings, scheduling work, and communicating with you about your move.
To deliver and manage services, including planning routes, arranging staff and vehicles, handling access information, and carrying out the physical removal and related services.
To manage payments and accounts, including issuing invoices, recording payments, processing refunds where applicable, and maintaining financial and accounting records.
To provide customer support, including answering questions, handling complaints, managing claims, and ensuring that any issues are resolved.
To improve our services, including reviewing feedback, monitoring service quality, training staff, and enhancing safety and efficiency.
To comply with legal and regulatory requirements, including record-keeping obligations, insurance purposes, and responding to legal requests.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, booking and service records, invoices, and related correspondence are retained for a period required by applicable tax and accounting laws. After this period ends, and where the data is no longer needed for any ongoing matter such as a dispute or claim, personal data is securely deleted, anonymised, or otherwise removed from our active systems.
Communications and enquiry records that do not lead to a booking are retained only for a limited time necessary to handle the enquiry, manage follow-up, and for internal review, after which they are securely deleted or anonymised.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and applicable data protection law, and they are required to implement appropriate security measures.
Examples of data processors include providers of payment processing services, accounting and invoicing systems, customer relationship management and booking systems, cloud storage and backup services, and information technology support providers.
We may also share personal data with third parties acting as independent controllers where this is necessary, for example with insurers, legal advisers, or public authorities when required to comply with legal obligations, to protect our rights, or to assist in the prevention or detection of crime.
We do not sell your personal data to third parties. Where we transfer personal data outside the United Kingdom or European Economic Area, we do so only where appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by law.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for their role, using secure storage and transmission methods where appropriate, and regularly reviewing our security practices.
While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed to be completely secure. You should also take care to protect your own information, for example by not sharing sensitive details unnecessarily.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, along with certain information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you believe to be incorrect.
Right to data portability: In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.
Right to object: You have the right to object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds to continue or the processing is necessary for legal claims.
Right to withdraw consent: Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
