Removal Van Kennington Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removal Van Kennington provides removal and associated services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below:

1.1 "Company", "we", "us" and "our" refer to Removal Van Kennington, the removal services provider.

1.2 "Customer", "you" and "your" refer to the person, firm or organisation booking or receiving the services.

1.3 "Services" means removal, transport, loading, unloading, packing, unpacking, and any related services we agree to provide.

1.4 "Goods" means the items and property to be moved, handled, stored or otherwise dealt with by us in the course of providing the services.

1.5 "Contract" means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

2.1 We provide domestic and commercial removal services, including man and van services, within our normal operating area and to other locations in the United Kingdom as agreed at the time of booking.

2.2 Our services may include loading, unloading, transport of goods, and, where agreed in writing, packing, unpacking and furniture assembly or dismantling.

2.3 Any services not expressly set out in our quotation or booking confirmation will be deemed excluded unless otherwise agreed in writing.

3. Booking Process

3.1 You may request a quotation or provisional booking by contacting us and providing accurate information, including but not limited to:

a) Collection and delivery addresses b) Property access details, such as floor level, lift access, parking and any restrictions c) Approximate volume, nature and value of goods to be moved d) Preferred dates and times e) Any special handling requirements.

3.2 Any quotation we provide is based on the information given by you and is not binding if that information is inaccurate or incomplete. We reserve the right to amend or withdraw a quotation if the scope of work changes.

3.3 A booking is only confirmed when we have:

a) Accepted your request for services, and b) Provided you with a booking confirmation, and c) Received any deposit or advance payment we may require.

3.4 You are responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses and the description of services. Any discrepancies must be notified to us promptly and in any event before the date of service.

3.5 We reserve the right to refuse or cancel a booking where we reasonably believe that the work cannot be carried out safely, lawfully or within our normal operational capacity.

4. Access, Parking and Your Responsibilities

4.1 You must ensure that suitable access and parking are available at both collection and delivery addresses. This includes, where necessary, obtaining any parking permissions or permits from local authorities or property managers.

4.2 You are responsible for any parking charges, fines or penalties incurred as a result of inadequate parking arrangements or restrictions not disclosed to us at the time of booking.

4.3 You must ensure that the premises are safe for our staff to work in and that floors, stairways and access routes are clear. If we consider any area unsafe or obstructed, we may suspend or refuse services until the issue is resolved.

4.4 You are responsible for securing or removing any fixtures, fittings or personal items that may be at risk during the move, and for ensuring that all appliances are properly disconnected before we handle them, unless specifically agreed otherwise in writing.

5. Packing and Preparation of Goods

5.1 Unless otherwise agreed, you are responsible for adequately packing all goods prior to the arrival of our team. Boxes should be securely sealed and clearly labelled where appropriate.

5.2 Fragile or high-value items must be suitably protected, and you must notify us in writing of any particularly delicate or valuable goods before we commence the services.

5.3 We accept no responsibility for damage to goods that have been poorly or inadequately packed by you or a third party, or where you have failed to disclose special handling requirements.

6. Prohibited and Restricted Items

6.1 You must not submit for removal or transport any of the following without our prior written consent:

a) Hazardous, flammable, explosive or corrosive materials b) Illegal goods or substances c) Perishable items or living creatures d) Cash, jewellery, watches, precious stones or metals e) Important documents, deeds, securities or financial instruments.

6.2 If such items are transported without our knowledge or consent, we shall have no liability for loss or damage, and you shall indemnify us against any resulting claims, damages, fines or costs.

7. Payments and Charges

7.1 Our charges are calculated based on factors including time, distance, volume of goods, number of staff required, vehicle size and any additional services you request.

7.2 We may require a deposit or full prepayment to secure your booking. The amount and payment schedule will be notified to you at the time of booking.

7.3 All prices are quoted in pounds sterling. Unless expressly stated, our charges are exclusive of any applicable taxes or charges imposed by law, which you shall pay in addition where relevant.

7.4 Payment methods and due dates will be set out in your quotation or booking confirmation. Unless otherwise agreed in writing, payment must be made by the date of service, and we reserve the right to refuse to commence or continue services where payment has not been received.

7.5 Additional charges may apply in the following circumstances:

a) Delays caused by your failure to provide keys, permits, access or instructions b) Waiting time beyond what was reasonably anticipated in the quotation c) Extra services requested on the day that were not included in the original quotation d) Changes to the collection or delivery address e) Additional labour or trips required due to underestimation of goods or access issues.

7.6 If payment is not made when due, we reserve the right to charge reasonable interest on overdue amounts and to recover from you all costs incurred in seeking to recover such sums.

8. Cancellations, Amendments and Postponements

8.1 If you wish to cancel, amend or postpone your booking, you must notify us as soon as possible.

8.2 We may apply cancellation or amendment charges as follows, unless otherwise stated in your quotation or booking confirmation:

a) More than 7 days before the scheduled service date: no cancellation fee, save for any non-refundable third-party charges. b) Between 7 days and 48 hours before the scheduled service date: up to 50 percent of the quoted price may be charged. c) Less than 48 hours before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted price may be charged.

8.3 If you postpone a service, any rescheduled date will be subject to our availability and may be treated as a new booking. We may, at our discretion, offset part of any cancellation fee against the rescheduled service.

8.4 We reserve the right to cancel or postpone a booking where:

a) Circumstances beyond our control make it impossible or unsafe to carry out the work b) You are in breach of these Terms and Conditions c) We reasonably believe the premises or situation to be unsafe or unlawful.

In such cases, our liability will be limited to refunding any sums you have paid for services not yet provided, and we shall not be liable for any consequential loss.

9. Liability and Limitations

9.1 We shall exercise reasonable care and skill in carrying out the services. However, our liability for loss or damage is subject to the limitations set out in this clause.

9.2 We will not be liable for:

a) Loss or damage arising from your failure to pack goods safely and adequately b) Normal wear and tear, minor marks or scratches that may occur despite reasonable care c) Loss or damage to items with inherent defects, instability or pre-existing damage d) Loss or damage arising from your failure to remove valuables, prohibited items or personal documents from the goods e) Loss or damage caused by circumstances beyond our reasonable control, including but not limited to weather conditions, traffic, road closures or acts of third parties.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of:

a) The reasonable replacement value of the affected goods, or b) A reasonable financial limit consistent with typical removal industry practice.

9.4 We shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the services.

9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

10. Claims and Complaints

10.1 You must inspect your goods and premises as soon as reasonably practicable after completion of the services.

10.2 Any apparent loss or damage must be reported to us as soon as possible and in any event within a reasonable period following completion of the services. You should provide a clear description of the issue and, where available, supporting evidence.

10.3 Failure to notify us promptly may affect our ability to investigate and may impact any remedy or compensation that might otherwise be available.

10.4 We will consider all complaints fairly and aim to resolve them in a reasonable and timely manner.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove waste items or dispose of goods by prior agreement as part of the services.

11.2 Where you request that unwanted items be removed for disposal, you confirm that you are the owner of those items or have authority from the owner to authorise their disposal.

11.3 We will not remove or dispose of hazardous, toxic, clinical or regulated waste. You are responsible for arranging lawful and safe disposal of such materials.

11.4 Any additional charges for disposal, recycling or specialist handling will be clearly explained and agreed with you in advance where possible.

11.5 You are responsible for any fines, penalties or claims arising from your request that we remove or transport goods in breach of relevant waste or environmental regulations.

12. Delays and Events Beyond Our Control

12.1 We shall not be liable for any delay or failure to perform the services where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, road accidents, road closures, public events, industrial disputes, mechanical breakdown, or acts of public authorities.

12.2 Where such events occur, we will take reasonable steps to minimise disruption and will keep you informed where practicable. We may offer to reschedule services where necessary and feasible.

13. Data Protection and Privacy

13.1 We collect and process personal information about you for the purposes of providing our services, administering bookings, processing payments and complying with legal obligations.

13.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom and will only retain it for as long as is necessary for the purposes for which it was collected.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by us.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

15.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.5 These Terms and Conditions, together with any quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

By proceeding with a booking and using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.